Frequently Asked Questions

Is SwiftChat open source? The core is source-available under a commercial license. See LICENSE.md.

Which databases are supported? Postgres 15+ only. pgvector and pg_cron are required for AI and background jobs.

Can I use a different AI provider? Yes — OpenAI, Anthropic, Google, and self-hosted Ollama are supported alongside the built-in Lovable AI Gateway.

Does SwiftChat support multi-tenant SaaS? Yes — every table is tenant-scoped with RLS. Super Admin manages tenants globally.

How many concurrent agents can it handle? Tested to 2,000+ concurrent agents per node with Realtime enabled.

How is customer data protected?

• Encrypted at rest (storage + backup)
• Encrypted in transit (TLS 1.3)
• Row-Level Security on every table
• GDPR / CCPA workflows in the Compliance Center

Can I white-label? Yes — logo, colors, and email templates are configurable per tenant.

What's the license? CodeCanyon Regular or Extended, plus optional SaaS add-on. See LICENSE.md.

How do I get support?

• Community: the Community tab
• Priority: your CodeCanyon buyer portal
• Enterprise: dedicated Slack + on-call